05905 / 94541-10
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frequently asked questions
consultation
Is it possible to have a consultation at HP-Textiles?
Of course we will be happy to advise you! You can reach our specialist advisors Mon-Thu from 8 a.m. to 4 p.m. and Fri from 8 a.m. to 12 p.m. on +49 (0) 5905 94541-10. To give you an idea of the individual work steps, you can find various application videos and our detailed instructions here, which you can download free of charge.
TIP: Right next to our company premises is our 170m² sample swimming pond, which has already served as inspiration for many customers' projects. Take advantage of this opportunity and arrange a personal consultation here on site!
TIP: Right next to our company premises is our 170m² sample swimming pond, which has already served as inspiration for many customers' projects. Take advantage of this opportunity and arrange a personal consultation here on site!
order and payment
How does the order process work?
You can simply put together the desired sets or individual components in our shop and you will be shown a final price including shipping (by parcel service or forwarding agent). When you complete the order process, you can select the payment method directly. Of course, it is also possible to contact us by phone (+49 (0) 5905 94541-10) or by e-mail (info@deinteich.de).
How can I pay for my order in the online shop?
In our online shop you can choose between the following payment methods:
1. Paypal (including „Pay Later“)
2. credit card
3. prepayment (bank transfer) with 2% discount
4. Klarna purchase on account
5. voucher
6. payment on site upon pickup
1. Paypal (including „Pay Later“)
2. credit card
3. prepayment (bank transfer) with 2% discount
4. Klarna purchase on account
5. voucher
6. payment on site upon pickup
payment via PayPal (incl. credit card, direct debit)
If you select payment by PayPal, you will be redirected to PayPal at the end of the ordering process. If you are already a PayPal customer, you can log in there with your user data and complete the payment. You can pay your order quickly and easily with your PayPal balance, use your stored credit card or direct debit through your PayPal account.
As a precondition, a PayPal or guest account must be opened. Furthermore, the bank account must be deposited and confirmed. If necessary, a SEPA direct debit mandate must be issued.
More information about the direct debit procedure: HERE
If you have questions about PayPal payment methods, you can contact our head office (+49 (0) 5905 945 41 10) or directly the PayPal customer service (0800-723 4500 from a landline, 069-9451 89832 from a mobile phone).
As a precondition, a PayPal or guest account must be opened. Furthermore, the bank account must be deposited and confirmed. If necessary, a SEPA direct debit mandate must be issued.
More information about the direct debit procedure: HERE
If you have questions about PayPal payment methods, you can contact our head office (+49 (0) 5905 945 41 10) or directly the PayPal customer service (0800-723 4500 from a landline, 069-9451 89832 from a mobile phone).
payment via PayPal („Pay Later“)
The "Pay Later" offer from PayPal includes two options: On the one hand, the payment after 30 days and on the other hand, the installment payment. Both options are explained in more detail below.
Payment after 30 days
With this option of the "Pay Later" - offer you can pay your order easily and safely just after 30 days. This is possible for purchases with a value of goods up to 1000€, and the amount will be automatically debited from your bank account after 30 days by direct debit, so you do not need to do a bank transfer anymore. The due date and the outstanding amount can be viewed at any time in your PayPal account and you will be informed by PayPal by mail before upcoming debits. There is the possibility to shorten or extend the payment term - please inform yourself about possible fees and further details at PayPal. You benefit as usual from the PayPal buyer protection.
When completing your order, select PayPal "Pay Later" as payment method and log in to your PayPal account as usual. There, you select the "Pay after 30 days" option, whereupon you will be asked to agree to a credit check and the applicable terms and conditions. If this is successful, the purchase is completed as usual.
Preconditions are a German PayPal account with a bank account as the deposited payment source, an already issued SEPA mandate, a residence in Germany and a positive credit rating.
More information about the "Payment after 30 days": HERE
Installment payment
With PayPal installment payment you can pay flexibly in 3, 6, 12 or 24 installments. This is possible for purchases with a value of goods from 99 - 5000€. The first monthly installment will be debited from your bank account about 30 days after the conclusion of the installment contract, the further debits will be made every 30 days. You can see the exact dates at any time in your PayPal account and before upcoming debits you will be informed by PayPal by mail. There is the possibility to make early repayments of partial amounts or the total amount - please inform yourself about possible fees and further details at PayPal. You benefit as usual from PayPal's buyer protection.
When completing your order, select "Pay Later" as payment method and log in to your PayPal account as usual. There, you select the "Installment Payment" option (if unlocked for you) and specify the number of monthly installments, whereupon you will be prompted to agree to a credit check and the installment agreement. If this is successful, the purchase is completed as usual.
Preconditions are a German PayPal account with a bank account as the deposited payment source, a residence in Germany and a successful credit check by PayPal.
More information about the installment payment: HERE
If you have any questions about PayPal payment methods, you can contact our head office (+49 (0) 5905 945 41 10) or PayPal customer service directly (0800-723 4500 from a landline, 069-9451 89832 from a mobile network).
Payment after 30 days
With this option of the "Pay Later" - offer you can pay your order easily and safely just after 30 days. This is possible for purchases with a value of goods up to 1000€, and the amount will be automatically debited from your bank account after 30 days by direct debit, so you do not need to do a bank transfer anymore. The due date and the outstanding amount can be viewed at any time in your PayPal account and you will be informed by PayPal by mail before upcoming debits. There is the possibility to shorten or extend the payment term - please inform yourself about possible fees and further details at PayPal. You benefit as usual from the PayPal buyer protection.
When completing your order, select PayPal "Pay Later" as payment method and log in to your PayPal account as usual. There, you select the "Pay after 30 days" option, whereupon you will be asked to agree to a credit check and the applicable terms and conditions. If this is successful, the purchase is completed as usual.
Preconditions are a German PayPal account with a bank account as the deposited payment source, an already issued SEPA mandate, a residence in Germany and a positive credit rating.
More information about the "Payment after 30 days": HERE
Installment payment
With PayPal installment payment you can pay flexibly in 3, 6, 12 or 24 installments. This is possible for purchases with a value of goods from 99 - 5000€. The first monthly installment will be debited from your bank account about 30 days after the conclusion of the installment contract, the further debits will be made every 30 days. You can see the exact dates at any time in your PayPal account and before upcoming debits you will be informed by PayPal by mail. There is the possibility to make early repayments of partial amounts or the total amount - please inform yourself about possible fees and further details at PayPal. You benefit as usual from PayPal's buyer protection.
When completing your order, select "Pay Later" as payment method and log in to your PayPal account as usual. There, you select the "Installment Payment" option (if unlocked for you) and specify the number of monthly installments, whereupon you will be prompted to agree to a credit check and the installment agreement. If this is successful, the purchase is completed as usual.
Preconditions are a German PayPal account with a bank account as the deposited payment source, a residence in Germany and a successful credit check by PayPal.
More information about the installment payment: HERE
If you have any questions about PayPal payment methods, you can contact our head office (+49 (0) 5905 945 41 10) or PayPal customer service directly (0800-723 4500 from a landline, 069-9451 89832 from a mobile network).
payment by credit card
For this service of PayPal you do not need a PayPal account.
You select the payment method "credit card" in the payment process to complete the purchase conveniently and securely with your credit card. Simply enter your card number, expiration date and verification number. After successful verification, you can complete the order in the next step.
Payment by credit card is possible with Mastercard, VISA and American Express.
You select the payment method "credit card" in the payment process to complete the purchase conveniently and securely with your credit card. Simply enter your card number, expiration date and verification number. After successful verification, you can complete the order in the next step.
Payment by credit card is possible with Mastercard, VISA and American Express.
payment in advance with 2% discount
When paying in advance, a 2% discount is automatically deducted during the order process. After completing the order, you will receive an e-mail with all the important payment details and transfer the purchase amount to the bank account of HP-Textiles GmbH. Please note the following information:
Recipient: HP-Textiles GmbH
Bank: Oldenburgische Landesbank
IBAN: DE23 2802 0050 6241 1228 00
BIC: OLBO DE H2XXX
Please indicate your customer number and the proforma invoice number or order number when sending the payment.
Please note that for payments from abroad, we will not cover any bank charges that may be incurred.
As soon as the payment has been received on our account, your shipment will be sent on its way immediately.
Recipient: HP-Textiles GmbH
Bank: Oldenburgische Landesbank
IBAN: DE23 2802 0050 6241 1228 00
BIC: OLBO DE H2XXX
Please indicate your customer number and the proforma invoice number or order number when sending the payment.
Please note that for payments from abroad, we will not cover any bank charges that may be incurred.
As soon as the payment has been received on our account, your shipment will be sent on its way immediately.
payment by Klarna invoice purchase
When purchasing on account via Klarna, the claim is passed on to Klarna. For us as a merchant, this means that we receive the purchase amount immediately from Klarna and process your order immediately. As a customer, you will receive the relevant payment information in our confirmation email after completing the purchase or in an email from Klarna.
Your payment term to Klarna is 30 days.
There is no spending limit with Klarna. Klarna checks the corresponding options for each order with an automatic authorisation decision. This is based on the payment behaviour with Klarna, the outstanding balance, the total amount of the shopping cart and the identification options. Unfortunately, we therefore have no influence on the option to pay via Klarna.
The prerequisite for purchasing on account via Klarna is that the customer is resident in Germany and is at least 18 years old. The customer must also have a valid bank account, a mobile phone number and a good credit rating.
Further information on purchasing on account: HERE
If you have any questions about purchasing on account, you can contact our head office (+49 (0) 5905 945 41 10) or Klarna customer service directly (+49 (0) 221 669 501 10).
Your payment term to Klarna is 30 days.
There is no spending limit with Klarna. Klarna checks the corresponding options for each order with an automatic authorisation decision. This is based on the payment behaviour with Klarna, the outstanding balance, the total amount of the shopping cart and the identification options. Unfortunately, we therefore have no influence on the option to pay via Klarna.
The prerequisite for purchasing on account via Klarna is that the customer is resident in Germany and is at least 18 years old. The customer must also have a valid bank account, a mobile phone number and a good credit rating.
Further information on purchasing on account: HERE
If you have any questions about purchasing on account, you can contact our head office (+49 (0) 5905 945 41 10) or Klarna customer service directly (+49 (0) 221 669 501 10).
payment with a voucher
After you have placed all the desired products in the shopping cart, you can directly enter and redeem your voucher code here. The amount of the order will be reduced by the value of the voucher.
You can use one of the offered payment methods to pay the difference.
If you redeem the exact value of the voucher, no further payment is necessary.
Even a remaining balance is no problem. The unused value of the voucher can be redeemed with the next order using the same voucher code.
You can use one of the offered payment methods to pay the difference.
If you redeem the exact value of the voucher, no further payment is necessary.
Even a remaining balance is no problem. The unused value of the voucher can be redeemed with the next order using the same voucher code.
payment here on site upon pickup
If you pick up the goods on site, the following payment methods are available (in addition to the ones mentioned so far):
• cash payment
• EC / giro card payment (via SumUp)
Unfortunately, it is not possible to pay by credit card directly on site!
Please remember to make an appointment in advance to avoid delays. If you have any questions, our staff will be happy to help you by phone or directly on site.
• cash payment
• EC / giro card payment (via SumUp)
Unfortunately, it is not possible to pay by credit card directly on site!
Please remember to make an appointment in advance to avoid delays. If you have any questions, our staff will be happy to help you by phone or directly on site.
shipping
How much are the shipping costs?
The shipping costs are automatically displayed in the shopping cart. They always depend on the weight and the respective articles.
How does the delivery take place?
Smaller quantities are delivered by parcel service (DPD). When the goods are dispatched, you will automatically receive the consignment number by email. For larger quantities, we work with experienced forwarding agents who notify you of the delivery. This means that the forwarding agent will contact you by phone to arrange the desired delivery time.
What about delivery times?
The time at which the delivery can take place depends on the item and the respective delivery method. As a rule, the items arrive within 48 hours of ordering or receipt of payment. Per freight forwarding, the delivery time is about two to four days. If an item is not in stock, we will inform you as soon as possible.
Is express delivery possible?
We offer a 24-hour service. This means that you can receive your shipment the very next day (after ordering / receipt of payment). Conditions are the availability of the items and the receipt of the order before 12 am on working days from Monday to Thursday. There is a surcharge of 8.95€ for express delivery by parcel service. (Express orders received on Friday will be delivered on the following Monday).
In urgent cases there is also the possibility of arranging a scheduled delivery until 12.00 noon, 10.00 a.m., 9.00 a.m. or even 8.00 a.m. the following day! Saturday deliveries are also possible by arrangement! Simply contact our customer service. We will then check whether the desired service is possible for each item in your order and what additional costs will be incurred.
In urgent cases there is also the possibility of arranging a scheduled delivery until 12.00 noon, 10.00 a.m., 9.00 a.m. or even 8.00 a.m. the following day! Saturday deliveries are also possible by arrangement! Simply contact our customer service. We will then check whether the desired service is possible for each item in your order and what additional costs will be incurred.
Is island delivery possible?
Yes, but for island deliveries we charge a surcharge of 14,50€ (incl. VAT). Hazardous goods are only transported by freight forwarding. Corresponding shipping costs must be determined in the case of an order.
Can the material also be collected?
Of course, this option is also available. For this, we also ask for a short telephone arrangement under the telephone number +49 (0) 5905 94541-10. Our employees will gladly provide you with more information on the collection times, etc.
materials
What are the differences between the various materials (foil, liquid foil, chlorinated rubber and GRP)?
A GRP coating (glass fiber reinforced plastic) offers clear advantages in terms of strength and long-term durability compared to other materials such as films, liquid films or chlorinated rubber.
• Films and liquid films: These materials are flexible and easy to process, but have a low tensile strength of less than 20 N/mm². In addition, some films have to be elaborately welded, which requires additional work steps.
• Chlorinated rubber: Frequently used in paints, chlorinated rubber often contains plasticizers that migrate over time. This can lead to embrittlement, which significantly reduces durability.
• GRP coating: With tensile strengths of the glass fibers of 1800 to 5000 N/mm², GRP is much more robust. In addition, a GRP coating adapts perfectly to different geometries without the need for welding. In the long term, it is much more resistant to wear and weathering
Conclusion: If you are looking for durability and high strength, a GRP coating is a clear advantage.
• Films and liquid films: These materials are flexible and easy to process, but have a low tensile strength of less than 20 N/mm². In addition, some films have to be elaborately welded, which requires additional work steps.
• Chlorinated rubber: Frequently used in paints, chlorinated rubber often contains plasticizers that migrate over time. This can lead to embrittlement, which significantly reduces durability.
• GRP coating: With tensile strengths of the glass fibers of 1800 to 5000 N/mm², GRP is much more robust. In addition, a GRP coating adapts perfectly to different geometries without the need for welding. In the long term, it is much more resistant to wear and weathering
Conclusion: If you are looking for durability and high strength, a GRP coating is a clear advantage.
What structure do we recommend?
For an optimum and durable structure, we recommend our tried-and-tested layer system, consisting of an epoxy primer, the laminate and an optional top layer.
• Step 1: Epoxy primer
First, the epoxy primer HP-E80FS is applied to the substrate. It serves as a moisture barrier and ensures perfect adhesion of the subsequent layers. This primer can be worked on directly “wet-on-wet”.
• Step 2: Laminate structure
In the second step, the laminate is applied. A high-quality glass fiber scrim is used here, which is impregnated in layers with the HP-E30TLS laminating resin. The result is an extremely tensile and permanently water-resistant composite material.
• Step 3: Top layer
Two high-quality options are available for finishing the system, both of which are suitable for permanent exposure to water:
1. epoxy topcoat HP-E30TDS (Topcoat): This solvent-free coating offers excellent protection against osmosis and is extremely resistant to water and chemicals. It is ideal for heavy-duty surfaces that require high durability.
2. polyurethane-based PU topcoat: With brilliant RAL colors and high UV protection, this topcoat ensures individual design and long-term color stability. It also offers strong protection against water, chemicals and osmosis, making it ideal for demanding applications.
• Step 1: Epoxy primer
First, the epoxy primer HP-E80FS is applied to the substrate. It serves as a moisture barrier and ensures perfect adhesion of the subsequent layers. This primer can be worked on directly “wet-on-wet”.
• Step 2: Laminate structure
In the second step, the laminate is applied. A high-quality glass fiber scrim is used here, which is impregnated in layers with the HP-E30TLS laminating resin. The result is an extremely tensile and permanently water-resistant composite material.
• Step 3: Top layer
Two high-quality options are available for finishing the system, both of which are suitable for permanent exposure to water:
1. epoxy topcoat HP-E30TDS (Topcoat): This solvent-free coating offers excellent protection against osmosis and is extremely resistant to water and chemicals. It is ideal for heavy-duty surfaces that require high durability.
2. polyurethane-based PU topcoat: With brilliant RAL colors and high UV protection, this topcoat ensures individual design and long-term color stability. It also offers strong protection against water, chemicals and osmosis, making it ideal for demanding applications.
Epoxy or polyester resin, which is the better system?
When it comes to durable and resistant coatings, epoxy resin outperforms polyester resin in almost all areas. Although polyester resins are inexpensive, they have considerable disadvantages: the styrene they contain causes a strong odor during application, and the resins must not be used in direct sunlight, which significantly increases the cost of outdoor projects. In contrast, epoxy resins offer clear advantages. They are solvent-free and virtually odorless, which makes them ideal for indoor applications. They also make outdoor processing easier, as they can be used without restrictions even in direct sunlight. Their excellent adhesion is particularly impressive on difficult substrates such as metal or for renovations. Epoxy resins also offer high resistance to water and chemicals as well as excellent osmosis protection, making them the ideal solution for roof, pond and pool coatings.
Conclusion: Compared to polyester resin, the epoxy resin systems from DeinTeich.de offer significantly more advantages for pond and pool construction - from easy processing to exceptional durability. If you value first-class quality and maximum durability, epoxy resin is the right choice.
Conclusion: Compared to polyester resin, the epoxy resin systems from DeinTeich.de offer significantly more advantages for pond and pool construction - from easy processing to exceptional durability. If you value first-class quality and maximum durability, epoxy resin is the right choice.
How does the topcoat react to chlorine and salt water?
Our epoxy resin topcoat shows good resistance to chlorine and salt water and is therefore a suitable choice for applications in swimming pools and similar environments. It has been used successfully for many years as chemical protection for tanks and as an anti-corrosion coating in demanding areas such as offshore. To ensure optimum performance, it is important that the temperature, pH value and salt content remain stable.
The PU topcoat also offers good water and chemical resistance and is suitable for permanent exposure to water, provided that the dosage instructions for the chemicals used for swimming pool hygiene are adhered to. In addition, the PU lacquer ensures high color stability and UV resistance, which makes it particularly attractive for outdoor applications.
The PU topcoat also offers good water and chemical resistance and is suitable for permanent exposure to water, provided that the dosage instructions for the chemicals used for swimming pool hygiene are adhered to. In addition, the PU lacquer ensures high color stability and UV resistance, which makes it particularly attractive for outdoor applications.
processing
What is the ideal substrate?
The ideal substrate for coating with epoxy resin or PU topcoat must be carefully prepared in order to achieve optimum results. It should be stable, free of loose particles and free of oil and grease. Solid, mineral and slightly porous materials such as masonry, concrete, plaster or screed are particularly suitable. We strongly advise against coating directly on the ground, as this can lead to problems. The care with which the substrate is prepared has a direct influence on the subsequent application. The smoother and more carefully the substrate is prepared, the easier and more resin-saving the subsequent coating will be. Concreted and masonry substrates must dry for at least four to six weeks before they are coated. The exact drying time varies depending on the type of concrete and ambient temperature, but the residual moisture in the concrete should be below 6% to ensure optimum adhesion.
Do you offer instructions for coating?
Yes, of course! You will receive our detailed pool coating instructions with your delivery. You can also view and download the instructions in advance here in the store.
Can I also coat on pond liners?
In principle, this is possible. However, it should be noted that pond liners are usually made of PE, PVC or EPDM and do not form a permanent adhesive bond with the primer. In addition, pond liners often form a lot of folds or at least adhesive edges, so that there is no even surface for coatings. In general, we recommend removing the film completely and replacing it with a stable, mineral substrate (masonry, concrete, plaster, etc.). Only here can the system structure, consisting of primer, laminate and top layer, show all its advantages!
I would like to renovate an old pool. What do I have to consider here? How is the construction carried out?
The exact structure of a refurbishment naturally depends on the current condition and the material on the surface. More and more objects are being refurbished with epoxy resins or PU topcoats to create a coating that is durable in the long term. Whether bubbly liquid film, faulty polyester laminate or simply a color refreshment - a renovation project should always be discussed individually. You are welcome to contact our specialist advisors directly (+49 (0) 5905 94541-10) and we will provide you with an individual offer for your project!
compatibility
What about compatibility with living creatures, especially delicate fish?
Our system coatings have been successfully used for many years for the coating of ponds, breeding / caging tanks and aquariums. We already act with the necessary care when selecting the raw materials for our products. Thus, ingredients are selected according to the principle: "What is not added to the product cannot be released into the environment!" The raw materials of the systems are only based on ingredients that have been tested for suitability in long-term tests. The systems can therefore be classified as harmless after curing if the processing instructions are complied.
coater / service provider
Service provider for implementation?
We supply many pond and pool builders in Germany, but also beyond! Would you like to work with us? No problem, just contact us by phone or e-mail and we will be glad to inform you about our products and the other possibilities.