frequently asked questions


Is it possible to have a consultation at HP-Textiles?

Of course we are happy to advise you! You can reach our expert advisors on weekdays from 8 a.m. to 4 p.m. (+49 (0) 5905 945 98 70). To give you an idea of the individual work steps, you can find a video of a roof coating with epoxy resins from HP-Textiles here. The procedure is similar to that for pond and pool coating.

You can also download our detailed instructions on pool coatings here at any time and free of charge. TIP: Directly next to our premises you can find our 170m² sample swimming pond, which has already served many customers as inspiration for their project. Take advantage of this opportunity and arrange a personal consultation here!


 order and payment 

How does the order process work?
You can simply put together the desired sets or individual components in our shop and you will be shown a final price including shipping (by parcel service or forwarding agent). When you complete the order process, you can select the payment method directly. Of course, it is also possible to contact us by phone (+49 (0) 5905 945 41 10) or by e-mail (
How can I pay for my order in the online shop?
In our online shop you can choose between the following payment methods:

1. Paypal (including „Pay Later“)
2. credit card
3. prepayment (bank transfer)
4. direct debit
5. Klarna purchase on account
6. voucher

payment on site upon pickup
payment via PayPal (incl. credit card, direct debit)
If you select payment by PayPal, you will be redirected to PayPal at the end of the ordering process. If you are already a PayPal customer, you can log in there with your user data and complete the payment. You can pay your order quickly and easily with your PayPal balance, use your stored credit card or direct debit through your PayPal account.
As a precondition, a PayPal or guest account must be opened. Furthermore, the bank account must be deposited and confirmed. If necessary, a SEPA direct debit mandate must be issued.

More information about the direct debit procedure: HERE

If you have questions about PayPal payment methods, you can contact our head office (+49 (0) 5905 945 41 10) or directly the PayPal customer service (0800-723 4500 from a landline, 069-9451 89832 from a mobile phone).
payment via PayPal („Pay Later“)
The "Pay Later" offer from PayPal includes two options: On the one hand, the payment after 30 days and on the other hand, the installment payment. Both options are explained in more detail below.

Payment after 30 days
With this option of the "Pay Later" - offer you can pay your order easily and safely just after 30 days. This is possible for purchases with a value of goods up to 1000€, and the amount will be automatically debited from your bank account after 30 days by direct debit, so you do not need to do a bank transfer anymore. The due date and the outstanding amount can be viewed at any time in your PayPal account and you will be informed by PayPal by mail before upcoming debits. There is the possibility to shorten or extend the payment term - please inform yourself about possible fees and further details at PayPal. You benefit as usual from the PayPal buyer protection.

When completing your order, select PayPal "Pay Later" as payment method and log in to your PayPal account as usual. There, you select the "Pay after 30 days" option, whereupon you will be asked to agree to a credit check and the applicable terms and conditions. If this is successful, the purchase is completed as usual.

Preconditions are a German PayPal account with a bank account as the deposited payment source, an already issued SEPA mandate, a residence in Germany and a positive credit rating.

More information about the "Payment after 30 days": HERE

Installment payment
With PayPal installment payment you can pay flexibly in 3, 6, 12 or 24 installments. This is possible for purchases with a value of goods from 99 - 5000€. The first monthly installment will be debited from your bank account about 30 days after the conclusion of the installment contract, the further debits will be made every 30 days. You can see the exact dates at any time in your PayPal account and before upcoming debits you will be informed by PayPal by mail. There is the possibility to make early repayments of partial amounts or the total amount - please inform yourself about possible fees and further details at PayPal. You benefit as usual from PayPal's buyer protection.

When completing your order, select "Pay Later" as payment method and log in to your PayPal account as usual. There, you select the "Installment Payment" option (if unlocked for you) and specify the number of monthly installments, whereupon you will be prompted to agree to a credit check and the installment agreement. If this is successful, the purchase is completed as usual.

Preconditions are a German PayPal account with a bank account as the deposited payment source, a residence in Germany and a successful credit check by PayPal.

More information about the installment payment: HERE

If you have any questions about PayPal payment methods, you can contact our head office (+49 (0) 5905 945 41 10) or PayPal customer service directly (0800-723 4500 from a landline, 069-9451 89832 from a mobile network).
payment by credit card
For this service of PayPal you do not need a PayPal account.

You select the payment method "credit card" in the payment process to complete the purchase conveniently and securely with your credit card. Simply enter your card number, expiration date and verification number. After successful verification, you can complete the order in the next step.

Payment by credit card is possible with Mastercard, VISA and American Express.
payment in advance
When paying in advance, you transfer the purchase amount to the bank account of HP-Textiles GmbH after completing the order. Please note the following information:

Recipient: HP-Textiles GmbH
Bank: Oldenburgische Landesbank
IBAN: DE23 2802 0050 6241 1228 00

Please indicate your customer number and the proforma invoice number or order number when sending the payment.

Please note that for payments from abroad, we will not cover any bank charges that may be incurred.
As soon as the payment has been received on our account, your shipment will be sent on its way immediately.
payment by SEPA direct debit
To be able to offer you payment by direct debit, we need your SEPA direct debit mandate when you make your first purchase, which is mainly for your security.

To request the SEPA direct debit mandate, please send us an e-mail to
Then send us the direct debit mandate filled out, signed and scanned as a PDF file back to (For business customers: Please also submit a copy with original signature to your bank!)

As soon as we receive the direct debit mandate, we will debit the total amount from your account. The shipment will take place as soon as the money has been credited to our account. This process may take a few days.

After the second order, we will ship the goods to you directly after receiving the order and debit the invoice amount from your account in the following days.
payment by Klarna invoice purchase
When purchasing on account via Klarna, the claim is passed on to Klarna. For us as a merchant, this means that we receive the purchase amount immediately from Klarna and process your order immediately. As a customer, you will receive the relevant payment information in our confirmation email after completing the purchase or in an email from Klarna.

Your payment term to Klarna is 30 days.

There is no spending limit with Klarna. Klarna checks the corresponding options for each order with an automatic authorisation decision. This is based on the payment behaviour with Klarna, the outstanding balance, the total amount of the shopping cart and the identification options. Unfortunately, we therefore have no influence on the option to pay via Klarna.

The prerequisite for purchasing on account via Klarna is that the customer is resident in Germany and is at least 18 years old. The customer must also have a valid bank account, a mobile phone number and a good credit rating.

Further information on purchasing on account:

If you have any questions about purchasing on account, you can contact our head office (+49 (0) 5905 945 41 10) or Klarna customer service directly (+49 (0) 221 669 501 10).
payment with a voucher
After you have placed all the desired products in the shopping cart, you can directly enter and redeem your voucher code here. The amount of the order will be reduced by the value of the voucher.
You can use one of the offered payment methods to pay the difference.

If you redeem the exact value of the voucher, no further payment is necessary.

Even a remaining balance is no problem. The unused value of the voucher can be redeemed with the next order using the same voucher code.
payment here on site upon pickup
If you pick up the goods on site, the following payment methods are available (in addition to the ones mentioned so far):

• cash payment
• EC / giro card payment (via SumUp)

Please remember to make an appointment in advance to avoid delays. If you have any questions, our staff will be happy to help you by phone or directly on site.


How much are the shipping costs?
The shipping costs are automatically displayed in the shopping cart. They always depend on the weight and the respective articles.
How does the delivery take place?
Smaller quantities are delivered by parcel service (DPD). When the goods are dispatched, you will automatically receive the consignment number by email. For larger quantities, we work with experienced forwarding agents who notify you of the delivery. This means that the forwarding agent will contact you by phone to arrange the desired delivery time.
What about delivery times?
The time at which the delivery can take place depends on the item and the respective delivery method. As a rule, the items arrive within 48 hours of ordering or receipt of payment. Per freight forwarding, the delivery time is about two to four days. If an item is not in stock, we will inform you as soon as possible.
Is express delivery possible?
We offer a 24-hour service. This means that you can receive your shipment the very next day (after ordering / receipt of payment). Conditions are the availability of the items and the receipt of the order before 12 am on working days from Monday to Thursday. There is a surcharge of 8.95€ for express delivery by parcel service. (Express orders received on Friday will be delivered on the following Monday).

In urgent cases there is also the possibility of arranging a scheduled delivery until 12.00 noon, 10.00 a.m., 9.00 a.m. or even 8.00 a.m. the following day! Saturday deliveries are also possible by arrangement! Simply contact our customer service. We will then check whether the desired service is possible for each item in your order and what additional costs will be incurred.
Is island delivery possible?
Yes, but for island deliveries we charge a surcharge of 14,50€ (incl. VAT). Hazardous goods are only transported by freight forwarding. Corresponding shipping costs must be determined in the case of an order.
Can the material also be collected?
Of course, this option is also available. For this, we also ask for a short telephone arrangement under the telephone number +49 (0) 5905 945 98 70. Our employees will gladly provide you with more information on the collection times, etc.


How do possible materials such as films, liquid films, chlorinated rubber and fiber composite compare?
Especially in terms of strength and long-term durability, a GRP coating is the best! In addition to GRP coatings, there are various films or coatings (liquid films) to choose from. On closer inspection, however, the GRP coating crystallises out as very advantageous.

While the tensile strength of conventional films and coatings is less than 20N/mm², pure glass fabrics have values between 1800 and 5000N/m²! In addition, a GRP coating can be adapted and processed according to the geometry. There is no need for time-consuming welding (as is necessary with some films, for example)! Many films and coatings (such as chlorinated rubber) also often contain plasticisers which "migrate" over time and lead to massive embrittlement.
What structure do we recommend?
Due to the maximum permanent water resistance and at the same time excellent processing properties, quite clearly: epoxy resins from HP-Textiles! Our system build-up consists of an epoxy primer, the actual laminate and the coloured top layer..

The HP-E80FS primer is applied to the substrate and acts as a moisture barrier and adhesion promoter. The laminate can be built up on top of this (directly "wet-on-wet"). This consists of a glass-fabric, which is impregnated in layers with the laminating resin HP-E30TLS. The resulting composite material is extremely strong and more resistant to permanent water than a polyester laminate.

Finally, a special epoxy topcoat HP-E30TDS is rolled onto the laminate. This top coat is available in various colour shades and results in maximum permanent water resistance.
Epoxy or polyester resin, which is the better system?
Polyester laminates are good and inexpensive. However, if you want maximum quality with minimum effort, you should decide for an epoxy coating! Conventionally, polyester resins have often been used. These are processed together with glass fabric mats or layers and then form the glass reinforced plastic (in short: GRP). A GRP coating is extremely robust and durable. Polyester resins contain the monomer styrene, which provides a very strong odour during processing. In addition, polyester resins must never be processed under direct sunlight.

Since it can be quite costly to shade larger objects in particular, HP-Textiles has developed a higher-quality alternative in recent years: Our epoxy system for roof, pond and pool coatings. The epoxy resins can be processed under direct sunlight, and they are also completely free of styrene, which also makes it possible to coat directly on many insulation boards, for example. In addition, epoxy resins have an extremely low shrinkage. With conventional polyester resins, this amounts up to 8 vol.% and thus creates considerable stresses in the laminate. In order to enable processing on site, we also offer the epoxy resin systems in container units that are already matched to each other in terms of the mixing ratio.

On site, simply open the bucket with the resin component, add the smaller hardener container and stir. This completely eliminates the need for time-consuming weighing of the individual components! The biggest advantage of epoxy resins, however, is their significantly higher resistance. Epoxy resins have a much better resistance to hydrolysis (permanent water resistance) than polyester resins. What has long been known in boat building can now also be used for roof or pool coatings!

polyester resins - the main characteristics:
- odour-intensive (during processing), should therefore not be processed indoors
- must not be used under direct sunlight (sun protection required)
+ easy dosage of partial quantities
+ low price
➤ CONCLUSION: good price-performance ratio

epoxy resins - the main characteristics:
+ solvent-free, therefore applicable e.g. on Styrodur©
+ can be processed under sunlight without any problems
+ good adhesion even on "difficult" substrates (e.g. renovations, metal,...)
+ high permanent water resistance (chemical and osmosis protection)
+ can also be applied "indoors" (swimming pools, holding tanks,...)!
➤ CONCLUSION: highest qualitys and user-friendly processing; particularly popular with professional users!
Where are the differences in terms of processing and strength?
Glass fabric mats are significantly stronger with lower resin consumption! ! Glass fabric mats are cut, non-oriented E-glass threads that are fixed with a powder connector. This powder connector is dissolved by the styrene contained in the polyester resin and thus increases the drapability, i.e. the property of being able to lay the material around rounds.

Our glass fabric mats are basically multicompatible. This means that they can be processed with polyester, vinyl ester AND epoxy resins. Since epoxy resin does not contain styrene, the glass fabric mats remain largely rigid, which makes the use of a so-called glass fabric more useful. At the latest with the advent of the rotor blade industry, glass fabrics have found their place on the market. Here, the individual glass fabric strands are not cut into small pieces, but are specifically oriented and fixed in layers.

The result is a reinforcing material with clear advantages over a conventional mat:

- much higher tensile strength
- no short fabrics flying around, as is the case with glass fabric mats
- much lower resin consumption (often less than half!)
- easy processing with polyester, vinylester or epoxy resins possible

Under no circumstances should so-called emulsion-bonded glass fabric mats be used! This type of binder is based on polyvinyl acetate, which, compared to powder-bonded glass fabric mats, leads to significantly lower water resistance! Glass fabric mats do not contain any binders and thus offer the pure reinforcing effect - without any side effects!
How high is the colour fastness of epoxy topcoats (final coats)?
Epoxy topcoats offer a significantly higher permanent water resistance than polyester topcoats! Above the waterline, there may be a slight change in colour (depending on the colour shade), but this has no influence on the function of the coating! Almost all surfaces (lacquers, woods, plastics, etc.) show certain colour changes under the influence of weather.

The same applies to epoxy or polyester topcoats. For a long time, polyester topcoats were considered superior and more resistant to UV and light, but epoxy chemistry has also evolved. High-quality, low-yellowing ingredients and special uv stabilisers now lead to improved colour fastness of epoxy topcoats. Basically, this is influenced by the interaction of several factors, for example by sunlight, the temperature, the salt content and the fluctuation of the salt content.
How does the topcoat react to chlorine and salt water?
The epoxy resin shows its advantages especially in the case of increased requirements due to heat and chlorinated water (or even chemicals!)! Our epoxy resins have been used for many years as chemical protection coatings and for coatings on (chemical) tanks. In addition, the material has proven itself as a corrosion protection coating for metals - even under the most difficult conditions, such as in the offshore sector. Constant chlorine and salt media are no problem for the resistance. It is important to ensure that the temperature, pH value and / or salt content are not subject to major fluctuations.


What must the ideal substrate be like?
All substrates must be load-bearing, free of loose particles and, of course, free of oil and grease. Solid, mineral, slightly porous substrates (e.g. masonry, concrete, plaster, screed, wood, etc.) are ideal. Existing GRP pools can also be renovated (see section "Renovation"). In some cases (e.g. indoor ponds or holding ponds), other materials such as plastic or insulation panels may also be considered. Further details can also be found in our processing instructions.
Do you offer instructions for coating?
Yes, of course! You will receive our detailed instructions for pool coating with your delivery. This comprises a total of 16 pages with over 50 pictures and sketches of the individual construction stages and materials. You can also download the instructions here in advance.
Can the coating be applied directly to the ground?
We clearly advise against a direct coating on the ground! A durable coating requires a sufficiently stable substrate. In addition, without this substrate, the primer is limited in its function. See also: "What must the ideal substrate like? “
Can I also coat on pond liners?
In principle, this is possible. However, it should be noted that pond liners are usually made of PE, PVC or EPDM and do not form a permanent adhesive bond with the primer. In addition, pond liners often form many folds or at least adhesive edges, so that there is no even substrate for coatings. In general, we recommend removing the liner completely and replacing it with a stable, mineral substrate (masonry, concrete, plaster, etc.). Only in this way, the system structure, consisting of primer, laminate and top layer, show off all its existing advantages!
I would like to renovate an old pool. What do I have to consider here? How is the construction carried out?
The exact structure of a renovation depends, of course, on the current condition and the material on the surface. In order to build up a long-term durable coating, more and more objects are being renovated with epoxy resins. Whether blistered liquid foil, faulty polyester laminate or simply a colour refreshment - renovation projects should always be discussed individually. For this purpose, you are welcome to contact our technical advisors directly (+49 (0) 5905 945 98 70), we will then submit you an individual offer for your project!


What about compatibility with living creatures, especially delicate fish?
Our system coatings have been successfully used for many years for the coating of ponds, breeding / caging tanks and aquariums. We already act with the necessary care when selecting the raw materials for our products. Thus, ingredients are selected according to the principle: "What is not added to the product cannot be released into the environment!" The raw materials of the systems are only based on ingredients that have been tested for suitability in long-term tests. The systems can therefore be classified as harmless after curing if the processing instructions are complied.

 coater / service provider 

Service provider for implementation?
We supply many pond and pool builders in Germany, but also beyond! Would you like to work with us? No problem, just contact us by phone or e-mail and we will be glad to inform you about our products and the other possibilities.